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Returns & Refunds

RETURNS & REFUND POLICY – Terms & Conditions We want you to be happy with your purchase so if you are not completely satisfied, you may return or exchange your purchase for another item or a refund within 3 days of receiving your order. All items must be returned in the original condition with all tags attached. Exchanges or refunds will not be processed if the item has been worn, and please DO NOT remove any tags until you are happy with the item you have purchased. For all returns, please telephone our Denmark shop on 08 9848 2118 or by email to didisboutique@bigpond.com to obtain a Return Authority number (RA#). Please contact us within 3 working days of receiving your parcel if you intend to return the item to us. Email is available 24 hours a day and our shop is open 10am – 5pm Monday to Friday, and 10am – 4pm Saturday, Western Australia time. Postage for returning items is your responsibility, unless the item you received is incorrect or faulty. Additionally, we recommend that you add tracking and/or postage insurance for your own protection, as we cannot be responsible for lost shipments. We recommend Australia Post Express Postage bags for easy, trackable returns. EXCHANGE POLICY. Please contact the shop immediately by telephone on 08 9848 2118 or by email didisboutique@bigpond.com if you would like to exchange items to a different size or for another style. We will hold the item you prefer until we receive the exchanged item back in store. You will be responsible for the postage cost to return your items to us for an exchange and you will also be responsible for postage back to you of the exchanged item. Regular parcel post 3kg bag cost is $14.55 or you can request 3kg Express Post bag $17.30. Alternatively you can pay for and send us a pre-paid Post bag with the item you are exchanging. If the item we are exchanging does not fit into a 3kg postage bag (some shoe boxes) the postage charges for 5kg bags are $17.65 for Regular post bag and $24.90 for Express Post bag. We recommend that you add tracking and insurance when sending items back to us for your own protection, as we cannot be responsible for lost shipments. Postage charges are not refundable. Clearance / Sale items Exceptions. Please choose SALE items carefully, as we do not offer exchange or refund on the clearance or sale items unless the item is faulty, delivered damaged or incorrectly supplied. Faulty goods or Incorrect Supply All items posted out will be inspected thoroughly by our staff for any faults, however in the unlikely event that an item you receive is faulty, or the item you have been sent is incorrect, please notify us to receive a Return Authority number (RA#) by telephone on 08 9848 2118 or by email didisboutique@bigpond.com before returning the item. Items received back at our shop will be inspected for manufacturing faults. Items deemed subject to wear and tear will not be accepted as faulty. You will be notified and the goods will be returned to you at your own expense. Refunds for goods deemed as faulty will be processed manually at our shop in Denmark, WA.